The grillnurk.ee online store offers several delivery options within Estonia and abroad.
Available delivery methods and their prices are displayed at checkout.
Delivery within Estonia
- collection from the warehouse;
- delivery to Omniva, SmartPost, DPD, Venipak and Unisend parcel machines;
- courier delivery.
International delivery
The same delivery methods as within Estonia — parcel machines and courier delivery — are available for Latvia and Lithuania. Deliveries to other available destinations are provided by Omniva.
The availability of international delivery depends on the destination country, the characteristics of the goods and the carrier’s current restrictions. Available delivery methods and their prices are displayed at checkout.
International delivery is available only for goods permitted under Omniva’s rules and the laws of the destination country. If an item in your order cannot be shipped to the selected country, we will contact you and offer another delivery method or refund its price.
Collection from the warehouse
You can choose warehouse collection at checkout. We will agree on a collection time with you after the order is placed.
If you would like to arrange the time in advance, please contact us:
- email: info@grillnurk.ee
- phone: +372 5610 3065
Order processing
If all items are in stock, the order is handed over to the delivery provider on the same or the next working day.
If an order contains pre-order items, preparation for dispatch may take up to 14 working days, unless a different period is stated on the relevant product page.
The order is dispatched as a single shipment once all items included in it are ready for dispatch.
If you need to receive part of the order sooner, please contact us. The availability, terms and cost of a separate shipment will be agreed on a case-by-case basis.
Delivery times
Estimated delivery times after the order has been handed over to the delivery provider:
Within Estonia
- parcel machine delivery – 1–3 working days;
- courier delivery – 1–3 working days.
International delivery
The estimated delivery time depends on the destination country and the selected Omniva service. It is displayed at checkout or communicated to the buyer before payment.
International delivery may take longer due to customs clearance, delays by local postal services or international delivery partners, public holidays, seasonal volumes and other logistical factors.
All stated delivery times are estimates.
Delivery cost
The delivery cost is calculated at checkout and depends on the selected delivery method, the recipient’s address, and the weight and dimensions of the shipment.
The final cost is displayed before the order is confirmed and paid for.
Customs duties and taxes
Deliveries outside the European Union may be subject to customs duties, taxes and other mandatory charges imposed by the destination country.
If these charges are not included in the final order total, they must be paid separately by the recipient. The amount and payment procedure are determined by the customs authorities of the destination country and the relevant delivery provider.
Customs clearance may extend the delivery time.
Collecting an order from a parcel machine
When the order arrives at the parcel machine, the customer receives an SMS or email containing a collection code.
Please collect the shipment within the storage period set by the selected delivery provider. If the order is not collected on time, the delivery provider may return it to the sender.
International delivery restrictions
- Omniva does not deliver to every country or region;
- some goods may be available only for delivery within Estonia;
- certain products may be subject to restrictions imposed by the carrier or the destination country;
- delivery times may change for reasons beyond the control of the online store;
- if an order cannot be sent using the selected method, we will contact the buyer and offer another available delivery method or refund the price of the item that cannot be shipped;
- we currently do not ship to Russia.
Delivery issues
If the order has not arrived within the estimated time, the tracking information has not been updated for an extended period, or the shipment arrives damaged, please contact us:
- email: info@grillnurk.ee
- phone: +372 5610 3065
If the shipment packaging shows visible damage, we recommend photographing it before opening.
