- General terms and conditions
1.1. The Grillnurk online store sells goods owned by Oden Grupp OÜ (hereinafter referred to as “Products”).
1.2. These terms and conditions of purchase apply to purchase agreements (hereinafter referred to as “Agreement”), which are concluded between the buyer (hereinafter referred to as “Customer”), who orders goods from the online store at the web address www.grillnurk.ee (hereinafter referred to as “E-shop”), and the company Oden Grupp OÜ managing the online store (hereinafter referred to as the Seller).
1.3. In addition to these terms and conditions, the legal relations arising from the purchase of goods shall be governed by the current legislation of the Republic of Estonia.
1.4. Seller’s data: Oden grupp OÜ, registered address Kassi 9, Tallinn, Harju County, 12618, Estonia. Reg. code 14376878.
1.5. The Seller has the right to unilaterally change these terms and conditions without prior notice. The amended terms and conditions come into force from the moment of publication on the Seller’s website www.grillnurk.ee and apply only to orders placed after the amended terms and conditions.
1.6. By making a purchase in the Seller’s online store and making a bank transfer or prepayment, the Customer confirms that he/she has read these terms and conditions of purchase and agrees with them. - Prices
2.1. In the online store, the prices of all goods are stated in euros and include VAT applicable in the Republic of Estonia.
2.2. The Seller reserves the right to adjust prices without prior notice. If the Customer places his order before the new prices come into force, the prices reflected in his invoice will be applied. - Products
3.1. The delivery time is indicated next to the Goods presented in the online store. If it turns out that the delivery time exceeds the specified one, the employee of the Online Shop will inform the Customer about it.
3.2. If it turns out that the ordered Goods are out of stock and it is impossible to order them from the manufacturer, and the Online Shop is unable to fulfill the Customer’s order, the employee of the Online Shop will contact the Customer and offer a replacement product, possibly a new delivery time or a refund of the purchase amount to the Customer no later than within 7 days.
3.3 The images of the Goods presented in the Online Shop are illustrative and may unintentionally differ slightly from the actual appearance of the Goods. - Delivery
4.1 You can pick up your order FREE of charge from the warehouse at Kassi 9, 12618, Tallinn. Make an appointment in advance by calling +372 5610 3065.
4.2. Cost of delivery of online store orders: according to the service provider’s price list.
As soon as your order is received by us, you will be contacted by an online store support representative and offered the shortest delivery time. The goods will be delivered by courier to your chosen address within 7-14 working days after placing your order. The courier will contact you by phone and agree on a convenient time for delivery of the goods.
4.3. Delivery methods offered by the online store:
To receive the goods the Customer has the following options:
Omniva post offices
DPD parcel machines
Courier
Receiving the goods from our warehouse
Delivery costs are borne by the Customer, the relevant price information is displayed next to the delivery method.
4.4 The Customer is obliged to keep the barcode on the packaging of the Goods until the end of the 14-day return period. If desired, the Customer can exchange or return the Goods using the corresponding barcode.
4.5. Delivery within Estonia is charged according to the carrier’s price list. For delivery outside Estonia, the transportation cost must be agreed with the Seller separately.
4.6. If the online store is running promotional campaigns, delivery time may be longer. We apologize for any inconvenience! - Payment methods
5.1. Payments at Estonian banks: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele.
5.2. Kniks gift card.
5.3. Payments with Visa/MasterCard, Apple Pay and Google Pay
5.4 Payments with Finnish banks: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki.
5.5 Payments with Latvian banks: Swedbank, SEB, Citadele and Luminor.
5.6 Payments with Lithuanian banks: Swedbank, SEB, Citadele, Šiauliu and Luminor.
5.7 Payment by card on delivery.
5.8 “Pay later”
Confirm your order now and ESTO will give you 30 days extra time to pay. Receive your order and pay as you wish within the next 30 days at no additional cost! There is no interest. There are no additional costs. The payment method is offered and managed by ESTO AS.
5.9. “Esto Installment”:
Add the goods to your cart, select the ESTO installment link among the payment methods and confirm the order. When paying, select the appropriate period, monthly payment amount and conveniently digitally sign with your ID-card, Smart-ID or Mobiil-ID.
CAUTION: Each installment represents a financial commitment. Before entering into an installment contract, please read the terms and conditions of the respective service and, if necessary, consult a specialist.
5.10. Choosing “ESTO 3”:
Add goods to your shopping cart, select ESTO 3 as a payment method, confirm your order and conveniently subscribe using the Smart-ID solution. If you pay the cost of your shopping cart in full and on time within three months, there will be no additional fees. The monthly fee is formed by dividing the shopping cart value into three equal parts. The minimum shopping cart amount when using ESTO 3 is 60 euros. All citizens of the Republic of Estonia between the ages of 18 and 70 can apply for ESTO 3.
Attention! When paying via bank link, be sure to click the “Return to merchant” button on the bank page.
Payments are mediated by Maksekeskus AS. Payments are made outside the Online Shop in a secure environment: when paying by bank link in the secure environment of the respective bank, and when paying by credit card in the secure environment of Maksekeskus AS. The Seller does not have access to the Customer’s bank and credit card data. The Agreement enters into force as soon as the amount due for payment is credited to the online store’s current account.
The online store owner is the responsible processor of personal data and transfers the personal data required for making payments to the authorized processor Maksekeskus AS. - Making a purchase
6.1. The Customer selects the desired Goods in the online store and adds them to the cart by clicking the “Add to cart” button.
6.2. To place an order it is necessary to select the delivery method and click the “Complete the purchase” button in the shopping cart, after which the Customer will be redirected to the order placement page. After entering the required data, it is necessary to select the payment method and agree to the terms of sale on the website.
6.3. After payment for the Goods, the online store sends an order confirmation to the Customer’s e-mail.
6.4. When placing an order, the customer undertakes to provide the necessary, reliable data for the fulfillment of the order.
6.5. The Seller is not responsible for the impossibility of fulfillment due to incorrect data provided by the Customer when fulfilling the order, or for the consequences arising therefrom. - Return of goods
7.1. The Customer has the right to return the Goods within 14 days from the date of receipt of the parcel.
You can submit the withdrawal notice using the web form: Withdraw from the contract.
7.2. To return the goods, the Customer submits the withdrawal notice using the web form. The full procedure is described on the Returns and complaints page.
7.3. The Customer may withdraw from the contract within 14 days of receiving the goods, without giving a reason. A request can be submitted via the web form at https://grillnurk.ee/en/tagastamine. Within Estonia, using the return methods offered by the online store, returning the goods is free of charge: we send a return label and the Customer drops the parcel into a parcel machine using it. If the Customer chooses a different return method of their own accord, if the parcel is sent from outside Estonia, or if the product does not fit into a parcel machine together with its packaging, the cost is borne by the Customer (grills and barbecues, cauldron stoves, cauldrons of 30 litres and above, grill grates, long skewer sets, large serving dishes and pans, and long-handled axes; the list is not exhaustive, approximate cost from about €7). The goods must be sent back within 14 days of sending the withdrawal notice. We refund within 14 days of receiving the request, to the same payment method, together with the delivery cost you paid; we may withhold until we receive the goods or proof of dispatch. Full procedure: Returns and complaints.
7.4. The Customer is obliged to return the Goods to the Seller as soon as possible, but not later than within 14 days from sending the withdrawal notice.
7.5. You may open the product and examine its properties as you would be able to in a physical shop. If the product has been used more than necessary, the Seller may reduce the refund by the decrease in the product’s value.
7.6. The Seller refunds all payments received from the Customer, including the delivery cost paid by the Customer up to the cost of the standard delivery method, no later than 14 days from receiving the withdrawal notice, using the same means of payment the Customer used. The Seller may withhold the refund until the goods have been received back, or until the Customer supplies proof that the goods have been sent back. - Personal data and their use
8.1. Personal data provided by the Customer when making a purchase or creating an account is entered into the Seller’s customer register and used for the provision of sales services.
8.2. The data is treated confidentially and is not passed on to third parties, except if required by the delivery method chosen by the Customer and in cases stipulated by law.
8.3. The Seller reserves the right to send the Customer information about new products and special offers, but the Customer has the right to request the deletion of their data from the Seller’s database at any time.
8.4. Oden grupp OÜ is the responsible processor of personal data; Oden grupp OÜ transfers the personal data required for making payments to the authorized processor Maksekeskus AS. - Other terms and conditions
9.1 Issues not regulated in these terms and conditions are based on the current legislation of the Republic of Estonia and other acts regulating the relations between the parties.
9.2 Disagreements and disputes arising in connection with the performance of these terms and conditions shall be settled by the parties primarily through negotiations. If disputes cannot be resolved through negotiations between the parties, both the Customer and the Seller shall have the right to apply to the Consumer Protection Board or a court to protect their rights.
If you have any questions, please call +372 5610 3065 (Mon-Fri 9:00-17:00) or send an e-mail to info@grillnurk.ee.
